AI Operator Playbook.

For Service-Based Business Owners

The proven system to help business owners work less without hiring more.

Our 90 day operations transformation helps business owners bring AI into their business so they can have more freedom in their days to do the things they love and while fully automating the things they don't.

Watch · Operator’s walkthrough3:24

Limited availability ·  only 2 spots available

3 mo

Engagement

$4K/mo

Investment

Day 14

First agent live

<40h/wk

Outcome

Who this is for

You started this business to do the work you love.

Now your week is something else entirely.

Your inbox has 40+ unread. Your invoicing is two weeks behind. You haven’t shipped the work you started the business for in a month.

You’re working 50, 60, sometimes 70 hours a week. Most of it admin and delivery. None of it the part you’d choose first.

You can’t grow. There aren’t enough hours.

Your business is trapped in your time. Every dollar costs you an hour.

Fewer hours

From 50–70-hour weeks to under 40. A 25–40% cut, with most clients landing under 40 hours a week by Month 3.

Better hours

Almost all of the remaining hours go to the work that started the business — the craft, and the decisions only the owner can make.

Room to scale

An operating system that scales without scaling the owner’s hours. New clients and new offers don’t pull more hours out of the week.

Before the system

The week most service founders are losing.

  • ×50+ hours a week
  • ×Admin and delivery eat most of it
  • ×Burnout creeping in
  • ×Can’t scale without working more

After the system

The week most clients land on by Month 3.

  • Under 40 hours a week — most clients land here
  • Hours focused on the work that started the business
  • Capacity restored
  • The operating system scales without scaling the hours

What this is — and what it isn’t

This isn’t another automation tool.

The obvious fixes hit the same wall every service founder hits: tools that move the work around without eliminating it.

×

Not Zapier or no-code.

Those break when an API changes. They’re triggers, not thinkers. Real agents reason about what to do next.

×

Not a SaaS subscription.

Nothing to rent. The code lives on the client’s infrastructure. Fire me tomorrow and the system keeps running.

×

Not “AI consulting.”

No slide decks, no frameworks. Working code that handles the actual workload — built, shipped, handed over.

it’s this:

What it is

A custom operating system, built for the business, owned outright.

Four to five AI agents built in TypeScript, deployed on the client’s infrastructure, wired into the existing tools (Gmail, Slack, calendar, CRM, invoicing). Documented and handed over. Weekly check-ins for the full three months. The result is a system — not a vendor relationship.

Who builds this

I built this practice from the inside out.

Not a marketer selling automation. An engineer who built a service business, watched admin eat my week, and built the way out — then started building it for others.

Portrait / Chase at the deskThe operator

About the engineer

I’m a software engineer. I built a service business and got trapped in it. This is the way out I built.

I’m Chase Poirier. I built a six-figure service business straight out of college and watched my week climb past 60 hours of admin I never set out to do.

I quit, went corporate, then started building AI agents to handle the work that had buried me — quiet, custom, on my own infrastructure. They’re the answer to the problem that trapped me.

Now I build these systems for other founders carrying the same trap.

Software engineerBuilt & exited a businessTypeScript & MastraBuilt it for myself first

Proof of work

The agents I built to dig my own way out.

These aren’t demos. Real agents I built and run myself — the same architecture I build into every engagement.

01Active

pursuit-agent

Operations

Captures tasks, routes priorities, generates daily ops briefs.

Surface · Slack

02Active

triage-agent

Inbox

Categorizes inbound email, flags urgent, drafts responses.

Surface · Gmail

03Active

support-agent

Customer support

Reads docs, categorizes tickets, drafts doc-grounded replies.

Surface · Intercom

How it works

Three months. Three milestones.

Diagnose the leaks, build the agents, hand over the keys. Weekly check-ins for the full three months.

01

Month 01

Diagnose, then first win.

Audit where the hours actually go. Map the processes. Find the 5–10 biggest leaks. By Day 14, the first AI agent is live — handling the single most painful task in the week.

First agent · Day 14
02

Month 02

Build the system.

Two or three more custom agents go live, covering the next biggest leaks. Connected to existing tools — Gmail, Slack, calendar, CRM, project management. Visible in real time via Slack or a dashboard.

Full set · Live
03

Month 03

Hand it off.

Full operating system documented. The code is owned outright. A final report measures what changed — hours back, work eliminated, capacity restored. Transition into Operations Partner mode, or take it from here.

Report · Week 12

Deliverables

Every piece of the operating system — built, documented, handed over.

Three months of build and iteration, with weekly check-ins for the full engagement
Four to five custom AI agents built in TypeScript — not no-code
Self-hosted on the client’s infrastructure; the code lives in the client’s repo
Integrations with Gmail, Slack, calendar, CRM, invoicing, project management
Monitoring and a Slack or dashboard surface, so the system is visible, not invisible
Documentation and Loom walkthroughs for every agent
A final Operations Report measuring what changed — hours back, work eliminated, capacity restored

What past clients have said

Founders who trusted me with their hardest work.

Long-term software builds — not Operations Transformation engagements. The practice is new. The engineer is not.

“The investment on my end was absolutelyworth it.”

Alex Jones

Founder of Magnet Planning Software

“Over the last 3 years, Chase managed to bring my vision for a first-of-its-kind software to life. He was quickly able to understand complex accounting processes and translate them into a widely complimented program, as well as temper expectations for realistic timelines and still manage to overdeliver! Chase's excellent communication ranges from writing clear emails and running effective meetings to explaining complex code in simplified terms. His passion, flexibility, leadership, and good nature has made him a highly valued member of my team!”

Karen Skuse

Karen Skuse

Founder of FraudFindr

“When a new client approached my company with the largest software development project I'd ever pitched, Chase was the only software engineer I was willing to trust with the project. I had complete confidence not only in his technical abilities, but in his communication skills and reliable work ethic. He is humble, kind, and extremely knowledgable. Thanks to my partnership with Chase, FraudFindr has since scaled into a healthy software company that is continuing to gain traction and adoption in the market.”

Matt Olpinski

Matt Olpinski

Founder of Made by Matthews

More receipts

From past engagements.

Investment

One plan. No contract.

$4,000 per month for three months. $12,000 total. No long-term contract — pause anytime.

Operations Transformation

The Operating System Build

3-month engagement

$4,000/ month

$12,000 total · three months · no long-term contract

  • Month 1 due at kickoff.
  • Months 2 and 3 billed at the start of each month.
  • No long-term contract — pause anytime.
Book the call

No card required · 20-min screen share

Is this for you?

This works best for a specific kind of operator.

The honest version. Save us both a call if you fall on the right side.

If you’re this person

  • Service business owner — anyone who delivers work for pay
  • Solo + contractors, or a 3–15 person team
  • $300K–$3M+ annual revenue
  • You currently work 50+ hours a week
  • You’re still doing delivery yourself
  • You can decide on this alone — no committee

×If you’re this person, save your money

  • ×Pre-revenue or under $300K
  • ×20+ employees with an existing ops manager
  • ×Product/SaaS company (different problem)
  • ×Looking for a Zapier-tier $500/mo solution
  • ×VC-funded — hire a COO instead
  • ×Want hand-holding more than systems

After Month 3 — optional

Operations Partner

Most clients stay on as an ongoing operations partnership after the first three months. We keep iterating. We build new agents as the business evolves. We scale the operating system as the business grows.

Not a monitoring retainer. A partnership for the next stage. Discussed at the end of Month 3. Not part of the initial commitment.

Common questions

The things every founder asks me on the call.

Is this just Zapier?+

No. Zapier connects existing tools with brittle if-this-then-that rules. These are custom TypeScript agents that read context, make decisions, and produce work. They live in your repo. The code is yours. If you outgrow them, you fork them — you don’t pay more.

What if it doesn’t work?+

Month 1 has a real deliverable by Day 14 — the first agent live and handling work. If the diagnose-and-build doesn’t produce a meaningful first win, you pause or stop. No long-term contract.

Who owns the code?+

You do. Self-hosted on your infrastructure. The repo is yours, the agents are yours, the integrations are yours. No platform lock-in. If I disappear tomorrow, the system keeps running.

Do I need to know engineering?+

No. You need to know your business well enough to tell me which parts of your week are eating you alive. I handle the rest. Weekly check-ins keep you in the loop on what’s being built.

How is this different from hiring a VA or ops person?+

An ops hire costs $60–120k a year, and you train, manage, and replace them. The agents handle the recurring 60% of that role — categorize, route, draft, schedule, summarize — for $12k total, code you own, no one to manage. Some work still needs a human. This is for the work that doesn’t.

What happens after Month 3?+

Two options. You take it from here — you own the code and the documentation, the agents keep running. Or we continue as an Operations Partnership as the business evolves. Discussed at the end of Month 3, not before.

The power is in knowing that you have options.

Next step

Choose both your business and your personal life.

Twenty minutes. A screen share. I show you the agents I built to dig out, and sketch what yours would look like.

Book the call